Specificities of the nursing work in the mobile emergency care service of Belo Horizonte

Abstract

This is a descriptive qualitative case study aimed at understanding the perception of nurses regarding their work in the mobile emergency care service of Belo Horizonte. Study subjects were 12 nurses and data were collected through interviews and subjected to content analysis. Results showed positive aspects of the work: service resolvability and dynamism, visibility in the care network, opportunity to deliver care and satisfaction with the work. The negative aspects involved poor knowledge of the population regarding the organization and operation of the mobile emergency care service, exposure to environmental and physical risk factors, violence in suburbs, and difficulties receiving patients in the fixed health units. It is possible to observe that the positive aspects are related to the work content and its purpose, whereas the negative ones are related to work conditions.