A Study to Understand the Effectiveness of Online v/s Offline Training Mode on Employee Performance

Abstract

Training is the core part of every organization as it provides the basic learning and guidance orientation to the new joiners and upskilling to reskilling competency to meet the upcoming expectations of work. During the last two years, the mode of training has shifted more from offline to online mode due to the pandemic restrictions. So, this research paper aims to explore how much difference training can create when conducted in different modes and the use of technology to facilitate training effectiveness. The use of quantitative and qualitative analysis using structured questionnaires and informal group interaction was adopted for the study. The findings and the outcome concluded that the effectiveness of online and offline modes depends on numerous variables like the ability of the trainer, the level of trainees, the content of the training, the applicability of training to work, etc. The study also found that technology emerged as the greatest gift to training in terms of time, cost, reach, scale, comfort, effort, and effectiveness. The outcome of the study will be highly beneficial for the other organizations to grow in this changing organizational setup.