Happy and Engaged Workforce in Industry 4.0: A New Concept of Digital Tool for HR Based on Theoretical and Practical Trends

Abstract

Industry 4.0 is moving towards Industry 5.0 and now has the challenge of placing the human factor at the center of technological innovation, in order to promote sustainable human resource management. For this, encouraging a happy and engaged employee within the organization is essential. It is known that tools that promote happier and more engaged people are enablers of more productive practices and more innovative actions, leading to more competitive companies. In line with these concerns, this study proposes a concept of a technological tool, named BoosToRaise, to promote and monitor workforce engagement. To achieve this goal, a mix-method that includes a systematic literature review and applications benchmarking was used. Thus, the concept of the tool emerged with a set of features in line with the engagement predictors found in the literature—Employee Role, Employee Skills and Career Management, Supervision Support, and Social Relationships—complemented with some use-cases already present in applications currently on the market. Furthermore, this concept presents itself as a differentiating Industry 5.0 accelerator that brings together functionalities that integrate Coaching and Gamification. Thus, in terms of contributions, this paper expands the existing discussion on people in Industry 4.0, not only by providing a systematization of the findings present in the literature and practical applications on this topic, but also by creating a new concept that will culminate in an applicational and practical tool to boost human resources through engagement and happiness at work.