Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services
Author:
Publisher
MDPI AG
Subject
Management, Monitoring, Policy and Law,Renewable Energy, Sustainability and the Environment,Geography, Planning and Development
Link
http://www.mdpi.com/2071-1050/10/5/1657/pdf
Reference37 articles.
1. Be Sustainable to Be Innovative: An Analysis of Their Mutual Reinforcement
2. Three Dimensional Components of e-Business Sustainability;Dewan,2012
3. Universal structure modeling approach to customer satisfaction index
4. From perceptual corporate sustainability to customer loyalty: a multi-sectorial investigation in a developing country
5. Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research
Cited by 42 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Corporate Social Responsibility and Society 5.0: Assessing Consumer Awareness, Loyalty, and Trust toward Socially Responsible Organizations;Sustainability;2024-09-09
2. Integrating perceived sustainability into customer satisfaction models - insights from the Swedish banking and energy sectors;Cogent Business & Management;2024-08-10
3. Investigating TQM Strategies for Sustainable Customer Satisfaction in GCC Telecommunications;Sustainability;2024-07-26
4. The Impact of Relationship Marketing Strategies on Customer Loyalty in the High-End Hair Salon Industry in Auckland;Journal of Regional Economics;2024-03-05
5. Sequential customer experiences leading to continuance intention in the mobile telecom industry: from contract to call center;Telecommunication Systems;2024-01-03
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3