Universal structure modeling approach to customer satisfaction index-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Universal structure modeling approach to customer satisfaction index

Published:2013-08-19 Issue:7 Volume:113 Page:932-949
ISSN:0263-5577
Container-title:Industrial Management & Data Systems
language:en
Short-container-title:Industr Mngmnt & Data Systems

Author:

Turkyilmaz Ali,Oztekin Asil,Zaim Selim,Fahrettin Demirel Omer

Publisher

Emerald

Subject

Industrial and Manufacturing Engineering,Strategy and Management,Computer Science Applications,Industrial relations,Management Information Systems

Reference32 articles.

1. Foundations of the American Customer Satisfaction Index

2. Anderson, E.W., Fornell, C. and Lehmann, D.R. (1994), “Customer satisfaction, market share, and profitability: findings from Sweden”,Journal of Marketing, No. 58, pp. 53‐66.

3. Andreassen, T.W. and Lindestad, B. (1998), “The effects of corporate image in the formation of customer loyalty”,Journal of Service Marketing, Vol. 9 No. 1, pp. 82‐92.

4. National customer satisfaction indices: an implementation in the Turkish mobile telephone market

5. Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA

Cited by 49 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study;Journal of Theoretical and Applied Electronic Commerce Research;2024-07-30

2. How to acquire customer loyalty in online retailing industry? An empirical study from service recovery perspective;Electronic Commerce Research and Applications;2024-05

3. Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust;The TQM Journal;2024-03-15

4. A new xG model for football analytics;Journal of the Operational Research Society;2024-02-28

5. Industrial Application of the ANFIS Algorithm—Customer Satisfaction Assessment in the Dairy Industry;Mathematics;2023-10-09

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3