Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA
Author:
Publisher
Elsevier BV
Subject
Artificial Intelligence,Computer Science Applications,General Engineering
Reference72 articles.
1. Evaluation of deregulated airline networks using data envelopment analysis combined with principal component analysis with an application to Western Europe;Adler;European Journal of Operational Research,2001
2. Including principal component weights to improve discrimination in data envelopment analysis;Adler;Journal of the Operational Research Society,2002
3. The impact of mergers and acquisitions on the efficiency of the US Banking Industry: Further evidence;Al-Sharkas;Journal of Business Financial Accounting,2008
4. Customer satisfaction, market share, and profitability: Findings from Sweden;Anderson;Journal of Marketing,1994
5. The effects of corporate image in the formation of customer loyalty;Andreassen;Journal of Service Marketing,1998
Cited by 98 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Consumer Perceptions and Acceptance of AR Menus in the Restaurant Industry;Journal of Quality Assurance in Hospitality & Tourism;2024-09-11
2. The Impact of Post-Purchase Online Customer Experience on the Intention to Purchase New PB (Private Brand) Products: Focusing on the Mediating Effect of Online Platform Trust and E-Satisfaction*;Journal of Channel and Retailing;2024-07
3. Two-sided platform customer classification system based on network DEA: an application to an on-demand freight platform;International Journal of Systems Science: Operations & Logistics;2024-03-19
4. Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference?;Logistics;2023-12-06
5. Combined Text-Mining/DEA method for measuring level of customer satisfaction from online reviews;Expert Systems with Applications;2023-12
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3