UXmood—A Sentiment Analysis and Information Visualization Tool to Support the Evaluation of Usability and User Experience

Abstract

This paper presents UXmood, a tool that provides quantitative and qualitative information to assist researchers and practitioners in the evaluation of user experience and usability. The tool uses and combines data from video, audio, interaction logs and eye trackers, presenting them in a configurable dashboard on the web. The UXmood works analogously to a media player, in which evaluators can review the entire user interaction process, fast-forwarding irrelevant sections and rewinding specific interactions to repeat them if necessary. Besides, sentiment analysis techniques are applied to video, audio and transcribed text content to obtain insights on the user experience of participants. The main motivations to develop UXmood are to support joint analysis of usability and user experience, to use sentiment analysis for supporting qualitative analysis, to synchronize different types of data in the same dashboard and to allow the analysis of user interactions from any device with a web browser. We conducted a user study to assess the data communication efficiency of the visualizations, which provided insights on how to improve the dashboard.