What Do We Know About Usability Evaluation for Chatbots?: A Systematic Mapping Study-Reference-Cited by-同舟云学术

What Do We Know About Usability Evaluation for Chatbots?: A Systematic Mapping Study

Published:2024-05-20 Issue: Volume:1 Page:1-11
ISSN:
Container-title:Proceedings of the 20th Brazilian Symposium on Information Systems
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Author:

Carvalho Lucas Vieira de¹^ORCID,Valle Pedro Henrique Dias²^ORCID,Leifheit Bhruno Roan¹^ORCID,Cabrejos Luís Enrique Rivero³^ORCID,Nakamura Walter⁴^ORCID,Guerino Guilherme Corredato⁵^ORCID,Garcia Renato De Souza¹^ORCID,Silva Williamson¹^ORCID

Affiliation:

1. Federal University of Pampa (UNIPAMPA), Brazil

2. Universidade Federal de Juiz de Fora, Brazil

3. Universidade Federal do Maranhão, Brazil

4. Universidade Tecnológica Federal do Paraná, Brazil

5. Universidade Estadual do Paraná, Brazil

Funder

Fundação de Amparo à Pesquisa do Estado do Rio Grande do Sul

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3658271.3658324

Reference55 articles.

1. 2018. Ergonomics of human-system interaction — Part 11: Usability: Definitions and concepts.

2. Sherif Abdelhamid and Andrew Katz. 2020. Using chatbots as smart teaching assistants for first-year engineering students. In 2020 First-Year Engineering Experience.

3. Identifying, categorizing and mitigating threats to validity in software engineering secondary studies

4. Renata Araújo and R Suzana. 2017. Grand research challenges in information systems in brazil 2016–2026. Brazilian Computer Society. Clodis Boscarioli Renata Araujo and Rita Suzana (2017), 2016–2026.

5. Marcus Barbosa Walter Takashi Nakamura Pedro Valle Guilherme Corredato Guerino Alice Fonseca Finger Gabriel Machado Lunardi and Williamson Silva. 2022. UX of Chatbots: An Exploratory Study on Acceptance of User Experience Evaluation Methods.. In ICEIS (2). 355–363.