The Influence of Knowledge Sharing on Sustainable Performance: A Moderated Mediation Study

Abstract

The past few decades showed inadequate discussion of the impact of employees’ knowledge sharing and its diffusion on advancing banks’ long-term sustainability. The objective of the study is to examine the role of employees’ knowledge sharing on the sustainable performance of the banks operating in Bangladesh. Furthermore, this study tested the “moderated mediation model” of knowledge hiding and employees’ ambidexterity on the association above. The researchers applied the deductive reasoning method through the application of quantitative techniques, using structural equation modeling. Finally, 287 respondents from different banks were chosen through a self-administered questionnaire survey in the capital city of Dhaka. The findings indicated that all the predictor variables significantly explain the outcome variable, except the influence of knowledge sharing. Mediation analysis showed that employees’ ambidexterity mediated the association between knowledge sharing and sustainable performance. Surprisingly, moderation analysis revealed that the influence of knowledge sharing on employees’ ambidexterity is not affected by knowledge hiding. This study adds to the existing literature by demonstrating the importance of knowledge hiding, along with explaining how knowledge sharing can motivate and influence employees to achieve sustainable performances. In addition, the main contribution of this study is to advance knowledge and add values in the forms of knowledge creation, preservation, and dissemination among practitioners, banking professionals, and academics for utilizing their domain-specific areas to increase long-term sustainability.