Never in Our Imaginations: The Public Human Resources Response to COVID-19 in Northwest Florida

Abstract

The Coronavirus disease 2019 (COVID-19) pandemic has placed unprecedented demands on the whole of society. The public sector human resources (HR) function has played a key role in responding to COVID-19. This paper considers: How did public sector HR organizations in Northwest Florida respond during the COVID-19 pandemic? What are lessons learned from the perspectives of resilience and vulnerability? Interviews were conducted with HR professionals in Northwest Florida in early 2021. Responses suggested many points that show resilience, sensemaking, and adaptive capacity. However, some aspects of responses indicate the presence of vulnerability, as well as concerns with leadership and management.