A Review of Telework in the COVID-19 Pandemic: Lessons Learned for Work-Life Balance?

Abstract

The rationale for this review paper is to take stock of the current knowledge in the literature on the intersection of telework and work–life balance—an area that has grown in importance due to the impact of the COVID-19 pandemic. The review also considers the context of the government’s role in pursuing policies to reduce the impacts of the pandemic in order to improve societal if not personal resilience, as these policies sometimes had unintended adverse impacts. After a section on the literature search method, sections follow on the literature considering telework/working from home, stress, and gender; work–life balance figures prominently in the papers reviewed. An additional category for the government and its role in concerns related to this topic follows. For future research, the differences between groups in responding to the demands of telework and work–life balance, particularly in regard to gender, are worth further investigation, as the COVID-19 pandemic has offered great challenges but also immense opportunities to learn and prepare organizations for future crises.