Sustainability of Commercial Banks Supported by Business Intelligence System

Abstract

This article was focused on establishing whether Business Intelligence (BI) systems provide sustainability to commercial banks by influencing their financial condition. As part of the search for a solution to the research problem, a hypothesis was formulated which assumes that the use of the Business Intelligence management system improves the financial condition of commercial banks. To assess this impact, a novel comparative method was used, which assumed comparing financial condition indicators in three aspects: before and after the implementation of the Business Intelligence system (comparison over time), with average indicators of a group of banks (comparison to the industry), with reference to changes in the overall economic situation. As a result of the method used, a synthetic indicator of the impact of using Business Intelligence (ABI) was calculated. This study was conducted in relation to six out of the thirteen largest commercial banks listed on the Warsaw Stock Exchange in 2020, which have implemented the Business Intelligence system since 2001. The assets of the examined banks cover 60% of the assets of commercial banks in Poland. As a result of the study, a positive impact of using the BI system on selected areas of the financial condition of commercial banks was identified. In particular, this impact relates to areas of productivity, the quality of assets and liabilities, profitability and debt. The generalized results of this study allow for the determination of cause and effect relationships between the use of the BI system in commercial banks and the improvement of the financial condition indicators as well as sustainability banking.