A Study of the Soft Skills Possessed and Required in the Construction Sector

Abstract

Soft skills are essential to employability and retention; therefore, if obtained and observed, they can significantly reduce sector-wide turnover. This study aims to investigate and compare soft skills that industry professionals currently possess and soft skills the industry requires and needs to attain. A questionnaire was administered using the RICS database, and 741 respondents participated in this study. Initially, the soft skills possessed and the soft skills required were analysed and compared via descriptive statistics. Furthermore, principal component factor analysis was used to identify the underlying factors and classify the identified soft skills. It was found that there are alignments and evident discrepancies between the actual skills currently possessed and the skills required by these professionals. The soft skills currently possessed by the industry were classified into three groups: (a) Ethics and Professionalism Cluster; (b) Self-Effort Management Cluster; and (c) Management—Leadership and Power Cluster. This was different to the two clusters identified for the soft skills requirements, which were: (a) trait-based cluster—less controllable; (b) training-based cluster—more controllable. The study concludes that there are controllable and less-controllable skills, which need to be possessed and managed in building professionals. Controllable soft skills are easier to train, whereas trait-based soft skills are more difficult to train and possess. The findings of this research are significant as their understanding can be used to help mitigate turnover and guide construction sector professionals to plan for the appropriate skills they require.