Artificial Intelligence and Knowledge Management: Impacts, Benefits, and Implementation

Abstract

The process of generating, disseminating, using, and managing an organization’s information and knowledge is known as knowledge management (KM). Conventional KM has undergone modifications throughout the years, but documentation has always been its foundation. However, the significant move to remote and hybrid working has highlighted the shortcomings in current procedures. These gaps will be filled by artificial intelligence (AI), which will also alter how KM is transformed and knowledge is handled. This article analyzes studies from 2012 to 2022 that examined AI and KM, with a particular emphasis on how AI may support businesses in their attempts to successfully manage knowledge and information. This critical review examines the current approaches in light of the literature that is currently accessible on AI and KM, focusing on articles that address practical applications and the research background. Furthermore, this review provides insight into potential future study directions and improvements by presenting a critical evaluation.