Concept to Reality: An Integrated Approach to Testing Software User Interfaces

Abstract

This paper delves into the complex task of evaluating a website user interface (UI) and user experience (UX), a process complicated by gaps in research. To bridge this, we introduced an innovative human–computer interaction (HCI) framework that synergizes expert cognitive walkthroughs and user surveys for a comprehensive view. We transformed user responses into three key domains—control, engagement, and goal. Our work also generalized an extract of four context-level data metrics for a robust evaluation. The numerical evidence, such as a C1 score of 4.1, surpassing the expert usability benchmark, indicated our framework’s effectiveness. Our research not only addresses an essential gap by integrating assessments from both users and experts, but also offers actionable insights for UI/UX design. The findings extend beyond this specific context, providing a potent evaluation tool for website usability across various websites. Lastly, the research underscores the importance of prioritizing users’ needs and expert recommendations in design principles, significantly contributing to the broader domain of website usability and user experience.