Digitalization of Fresh Chestnut Fruit Supply Chain through RFID: Evidence, Benefits and Managerial Implications

Abstract

This study provides evidence of supply chain (SC) management based on the digitalization of a fresh fruit-supply chain (i.e., chestnuts) using a radio-frequency identification technology (RFID). This research adopted the value-chain operation reference (VCOR) to assess the implications, issues, and benefits of the SC digitalization, and to explore how RFID can be configured regarding the VCOR blocks. Within this framework, the SC stages, processes, and operations were assessed using a tailored performance measurement system (PMS) including a set of metrics tracked, quantified, and evaluated alongside a monitoring field campaign. The results indicated that: (i) the benefits deriving from the RFID are constrained by specific organizational procedures adopted in operations management; (ii) the PMS Indicators of the centralized warehouse, balancing the inventory between the processing line and the distribution channels, presented the most significant improvements across the whole SC.