Towards Diagnosing and Mitigating Behavioral Cyber Risks

Abstract

A company’s cyber defenses are based on a secure infrastructure and risk-aware behavior by employees. With rising cyber threats and normative training efforts showing limited impact, raising cyber risk awareness is emerging as a challenging effort. The review of the extant literature on awareness diagnosis shows interdisciplinary but mainly theoretical approaches to understanding attitudes and influencing risk behavior. We propose and test a novel methodology to combine and operationalize two tools, deep metaphor interviews and the IDEA risk communication model, to apply them for the first time in the context of behavioral cyber vulnerabilities. The results show a link between diagnosed attitudes and effective risk behavior in a real-life organizational setting, indicating the potential for an expanded diagnostic effort. We propose to develop a broader diagnostic and intervention set to improve cyber awareness and a toolkit to support the business practice of cyber risk management.