Examining Job Crafting and Work Engagement In the Hotel Industry: a Systematic Literature Review

Abstract

Objective: The objective of this study was to review existing research on job crafting and work engagement in hotel industry. The aim is to provide a reference for hotels to enhance job crafting and work engagement among their employees.   Theoretical Framework: The current study examines job crafting and work engagement in hotel industry.   Method: This study adopts a systematic literature review by selecting and analysing seven relevant studies published between 2013 and 2023 from Scopus database. This study applies PRISMA to systematically synthesize and integrate existing research on job crafting and work engagement in hotel industry through identification, screening, and feasibility.   Findings: The results of previous research have proven that there is a positive relationship between job crafting and work engagement in the hotel industry, and vice versa. The variables of job crafting and work engagement also play a role as mediating variables.   Practical implications: This study provides practical implications by fostering organizational context and formal organizational systems that can encourage job crafting, both in terms of policies and procedures. To enhance job crafting and work engagement, hotel management should pay attention to emotional support.   Originality/value:  The existing literature concerning job crafting and work engagement within the hotel industry is constrained. This research offers a thorough and critical analysis in response to the existing limited literature.