Author:
Born Patricia H,Query J Tim
Reference21 articles.
1. Ho, F. N., K. A. O'Donnell, and Y. J. Chen. 1998. Switching HMO providers. Dissatisfaction with emergency access cited as the primary reason for disenrollment. Mark Health Services 18(1): 223-236.
2. Kolodinsky, J. 1999. Consumer satisfaction with a managed healthcare plan. Journal of Consumer Affairs 33(2): 223-236.
3. Landon, B. E., A. M. Zaslavsky, N. D. Beaulieu, J. A. Shaul, and P. D. Cleary. 2001. Health plan characteristics and consumers' assessments of quality. Health Affairs 20(2): 274-286.
4. Russell, M. N. 1990. Consumer satisfaction: An investigation of contributing factors. Journal of Social Service Research 13(4): 43-56.
5. Schlesinger, M., B. Druss, and T. Thomas. 1999. No exit? The effect of health status on dissatisfaction and disenrollment from health plans. Health Services Research 34(2): 547-576.
Cited by
8 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献