Health Maintenance Organization (HMO) Performance and Consumer Complaints: An Empirical Study of Frustrating HMO Activities

Author:

Born Patricia H,Query J Tim

Publisher

Informa UK Limited

Subject

General Medicine

Reference21 articles.

1. Ho, F. N., K. A. O'Donnell, and Y. J. Chen. 1998. Switching HMO providers. Dissatisfaction with emergency access cited as the primary reason for disenrollment. Mark Health Services 18(1): 223-236.

2. Kolodinsky, J. 1999. Consumer satisfaction with a managed healthcare plan. Journal of Consumer Affairs 33(2): 223-236.

3. Landon, B. E., A. M. Zaslavsky, N. D. Beaulieu, J. A. Shaul, and P. D. Cleary. 2001. Health plan characteristics and consumers' assessments of quality. Health Affairs 20(2): 274-286.

4. Russell, M. N. 1990. Consumer satisfaction: An investigation of contributing factors. Journal of Social Service Research 13(4): 43-56.

5. Schlesinger, M., B. Druss, and T. Thomas. 1999. No exit? The effect of health status on dissatisfaction and disenrollment from health plans. Health Services Research 34(2): 547-576.

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