Unheard voices: complaint patterns of older persons in the health care system
Author:
Publisher
Springer Science and Business Media LLC
Subject
Geriatrics and Gerontology,Health(social science)
Link
http://link.springer.com/content/pdf/10.1007/s10433-011-0177-5.pdf
Reference39 articles.
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3. Annas GJ (1997) Patients’ rights in managed care—exit, voice, and choice. N Engl J Med 337(3):210–215
4. Bauld L, Chesterman J, Judge K (2000) Measuring satisfaction with social care amongst older service users: issues from the literature. Health Soc Care Community 8(5):316–324
5. Bentley JM (2003) Barriers to accessing health care: the perspective of elderly people within a village community. Int J Nurs Stud 40(1):9–21
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