A New Perspective in Integrated Facility Management: Using Kano Model to Evaluate Design and Construction, Operation, and Human Capital Attributes

Author:

Nipa Thahomina Jahan,Kermanshachi Sharareh

Publisher

American Society of Civil Engineers

Reference21 articles.

1. A Kano model, AHP and M-TOPSIS method-based technique for disassembly line balancing under fuzzy environment

2. Bureau of Economic Analysis (2019). “Gross Domestic Product by Industry: Fourth Quarter and Annual 2018.” U.S. Department of Commerce https://www.bea.gov/data/gdp/gdp-industry (July 18 2019).

3. Bureau of Labor Statistics (2017). “Employment by major industry sector.” United States Department of Labor https://www.bls.gov/emp/tables/employment-by-major-industry-sector.htm (July 19 2019).

4. A novel approach to regression analysis for the classification of quality attributes in the Kano model: an empirical test in the food and beverage industry

5. Constructing innovative service quality for department stores

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