A Short Measure of Perceived Empathy-Reference-Cited by-同舟云学术

A Short Measure of Perceived Empathy

Published:1996-12 Issue:3_suppl Volume:79 Page:1219-1226
ISSN:0033-2941
Container-title:Psychological Reports
language:en
Short-container-title:Psychol Rep

Author:

Plank Richard E.¹,Minton Ann P.²,Reid David A.³

Affiliation:

1. Department of Marketing, Western Michigan University

2. Department of Retailing, University of South Carolina

3. Department of Marketing, The University of Toledo

Abstract

This paper concerns the development of a short measure of perceived empathy. Developed in the context of research on sales performance, the scale provided indicators for perceived empathy as both a cognitive as well as an affective construct. While not being able to differentiate cleanly between affective and cognitive empathy, the resulting single-factor scale demonstrates good internal consistency and validity, being predictive of successful versus unsuccessful sales encounters.

Publisher

SAGE Publications

Subject

General Psychology

Link

http://journals.sagepub.com/doi/pdf/10.2466/pr0.1996.79.3f.1219

Reference31 articles.

1. Dimensions of therapist response as causal factors in therapeutic change.

2. The empathy cycle: Refinement of a nuclear concept.

3. Empathy: Review of available measures.

4. Measuring individual differences in empathy: Evidence for a multidimensional approach.

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