1. Annenberg D.(2006).Poupatempo program: The citizen service center and its innovations. Retrieved July 27 2016 fromhttp://siteresources.worldbank.org/INTEDEVELOPMENT/Resources/2006-Poupatempo_FINAL_FINAL.ppt.
2. Annenberg D.(2010).Há anos os serviços do DETRAN são quase sinônimos de fraude.Terra Magazine. Retrieved July 27 2016 fromhttp://terramagazine.terra.com.br/interna/0 OI4497526-EI14214 00-Ha+anos+servicos+do+Detran+sao+quase+sinonimos+de+fraudes.html.