Understanding customer satisfaction in opera: first steps toward a model
Author:
Publisher
Wiley
Subject
Marketing,Strategy and Management,Economics and Econometrics
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/nvsm.394/fullpdf
Reference99 articles.
1. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993
2. Drivers of service satisfaction. Linking customer satisfaction to the service concept and customer characteristics;Anderson;Journal of Service Research,2008
3. Why is it difficult to manage an opera house? The artistic-economic dichotomy and its manifestations in the organizational structures of five opera organizations;Auvinen;Journal of Arts Management, Law, and Society,2001
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