1. To learn more about how leaders can influence culture change, see & , Leaders who coach create coaching cultures, in Improving employee performance through appraisal and coaching, 2nd edition, by (New York: AMACOM, 2006).
2. A detailed explanation of the Leading with Insight® model can be found in & , Coaching that counts (Boston: Butterworth-Heinemann, 2005).
3. The research methodology is further explained in Bottom-line organization development (Boston: Butterworth-Heinemann, 2004).