Buffer bots: The role of virtual service agents in mitigating negative effects when service fails-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Buffer bots: The role of virtual service agents in mitigating negative effects when service fails

Published:2022-09-07 Issue:11 Volume:39 Page:2039-2054
ISSN:0742-6046
Container-title:Psychology & Marketing
language:en
Short-container-title:Psychology and Marketing

Author:

Sands Sean¹^ORCID,Campbell Colin²,Plangger Kirk³^ORCID,Pitt Leyland⁴^ORCID

Affiliation:

1. Department of Management and Marketing Swinburne University of Technology Melbourne Victoria Australia

2. Department of Marketing, School of Business University of San Diego San Diego California USA

3. King's Business School King's College London London UK

4. Beedie School of Business Simon Fraser University Vancouver British Columbia Canada

Publisher

Wiley

Subject

Marketing,Applied Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21723

Reference113 articles.

1. AI-based chatbots in customer service and their effects on user compliance

2. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

3. Marketing as Exchange

4. The Role of Emotions in Marketing

5. Effects of students' performance on teachers' and observers' attributions of causality.

Cited by 27 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Theme park greening VR design based on entertainment robots and genetic algorithm optimization: Digital entertainment design experience;Entertainment Computing;2025-01

2. Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights;International Journal of Hospitality Management;2024-10

3. It’s better than nothing: The influence of service failures on user reusage intention in AI chatbot;Electronic Commerce Research and Applications;2024-09

4. The golden zone of AI’s emotional expression in frontline chatbot service failures;Internet Research;2024-08-15

5. Automated Communication’s Impact on Strategic Communication: Implications from a Systematic Review;International Journal of Strategic Communication;2024-07-30

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3