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Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation

  • Published:2018-04-22 Issue:6 Volume:35 Page:454-462
  • ISSN:0742-6046
  • Container-title:Psychology & Marketing
  • language:en
  • Short-container-title:Psychol. Mark.

Author:

Otterbring Tobias12,Lu Chaoren34

Affiliation:

1. Department of Management/MAPP; Aarhus University; Aarhus Denmark

2. Department of Psychology & CTF; Service Research Center; Karlstad University; Karlstad Sweden

3. Department of Business Administration & CTF; Service Research Center; Karlstad University; Karlstad Sweden

4. Kunming Academy of Governance; Beijing China

Publisher

Wiley

Subject

Marketing,Applied Psychology

Reference76 articles.

1. The effect of frontline employees’ personal self-disclosure on consumers’ encounter experience;Andersson;Journal of Retailing and Consumer Services,2016

2. The effect of gaze on consumers’ encounter evaluation;Andersson;International Journal of Retail & Distribution Management,2016

3. Methodological issues in cross-cultural sensory and consumer research;Ares;Food Quality and Preference,2018

4. The influence of a mere social presence in a retail context;Argo;Journal of Consumer Research,2005

5. Consumer contamination: How consumers react to products touched by others;Argo;Journal of Marketing,2006

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