The effect of frontline employees’ personal self-disclosure on consumers’ encounter experience

Author:

Andersson Pernille K.,Gustafsson Anders,Kristensson Per,Wästlund Erik

Publisher

Elsevier BV

Subject

Marketing

Reference56 articles.

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4. The effects of timing of self-disclosure on attraction and reciprocity;Archer;J. Pers. Soc. Psychol.,1980

5. Consumer disclosure and disclosure avoidance, a motivational framework;White;J. Consum. Psychol.,2004

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