Affiliation:
1. Marketing; USF St. Petersburg; St. Petersburg; FL; USA
Subject
Applied Psychology,Social Psychology
Cited by
7 articles.
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1. Promoting Service Quality and Customer Satisfaction in Global Business;Foreign Direct Investments;2020
2. Healthcare service failure: how dissatisfied patients respond to poor service quality;International Journal of Operations & Production Management;2018-04-17
3. Customer Lifetime Value;Encyclopedia of Information Science and Technology, Fourth Edition;2018
4. Promoting Service Quality and Customer Satisfaction in Global Business;Advances in Marketing, Customer Relationship Management, and E-Services;2016
5. Experiência do Consumidor no Varejo: Um Estudo Bibliométrico;Revista Brasileira de Marketing;2015-12-21