Online Customer Service Reviews in Urban Hotels: A Data Mining Approach
Author:
Affiliation:
1. University of Sevilla
Funder
Research Project of Excellence
Publisher
Wiley
Subject
Marketing,Applied Psychology
Reference48 articles.
1. Urban tourism research: Recent progress and current paradoxes;Ashworth;Tourism Management,2011
2. An analysis of user-generated content for hotel experiences;Barreda;Journal of Hospitality and Tourism Technology,2013
3. Bjørkelund , E. Burnett , T. H. Nørvåg , K. 2012 A study of opinion mining and visualization of hotel reviews. In Proceedings of the 14th International Conference on Information Integration and Web-Based Applications & Services 229 238 New York ACM Press
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