ITIL in small to medium-sized enterprises software companies: towards an implementation sequence
Author:
Affiliation:
1. Universidad Politécnica de Madrid; Madrid Spain
2. Østfold University College; Norway
3. Universidad Nacional de Educación a Distancia; Madrid Spain
Publisher
Wiley
Subject
Software
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/smr.1727/fullpdf
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