The importance of ITIL4 adoption for IT service management in insurance companies
Author:
Affiliation:
1. University of Sarajevo,Faculty of Electrical Engineering,Department of Computer Science,Sarajevo,Bosnia,Herzegovina
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10159631/10159632/10159950.pdf?arnumber=10159950
Reference19 articles.
1. Comparative Study on Change Management;soomro;International Journal of Computer Applications,2012
2. Evaluation of IT Service Management Based on ITIL Framework in Banks of Industri and MIne (Service Operation Processes);taghva;Asian Journal of Information Technology,2016
3. IT Service Management: A Cross-national Study of ITIL Adoption
4. Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation
5. Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study
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