Engaging customer care employees in internal collaborative crowdsourcing: Managing the inherent tensions and associated challenges-Reference-Cited by-同舟云学术

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Engaging customer care employees in internal collaborative crowdsourcing: Managing the inherent tensions and associated challenges

Published:2019-01-23 Issue:2 Volume:59 Page:121-134
ISSN:0090-4848
Container-title:Human Resource Management
language:en
Short-container-title:Hum Resour Manage

Author:

Malhotra Arvind¹^ORCID,Majchrzak Ann²,Bonfield William³,Myers Steve³

Affiliation:

1. Kenan‐Flagler Business SchoolThe University of North Carolina at Chapel Hill Chapel Hill North Carolina

2. Marshall School of BusinessUniversity of Southern California Los Angeles California

3. Optum Inc., 11000 Optum Circle, Eden Prairie, MN 55344

Publisher

Wiley

Subject

Management of Technology and Innovation,Organizational Behavior and Human Resource Management,Strategy and Management,Applied Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/hrm.21952

Reference89 articles.

1. Collaborative Research in Organizations

2. Knowledge Work: Ambiguity, Image and Identity

3. Unraveling HRM: Identity, Ceremony, and Control in a Management Consulting Firm

4. The more the better … or is it? The contradictory effects of HR practices on knowledge-sharing motivation and behaviour

5. When the fit between HR practices backfires: Exploring the interaction effects between rewards for and appraisal of knowledge behaviours on innovation

Cited by 18 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Multiple Organizational Goal Conflicts And Innovation: Does Alignment Help or Hurt?;2024

2. Bibliometric analysis of the scientific production on crowdsourcing in health;Salud, Ciencia y Tecnología;2023-12-16

3. Editorial: Scholar‐stakeholder collaboration for rigorous and relevant HRM research—Possible contributions and key requirements of collaborative studies in HRM;Human Resource Management Journal;2023-11-28

4. Mapping knowledge assets categories for successful crowdfunding strategies;European Journal of Innovation Management;2023-02-13

5. Creating and Capturing Value from Open Innovation: Humans, Firms, Platforms, and Ecosystems;California Management Review;2023-02

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