Performing in bank means performing emotional labor: A case of front‐line female service providers in public sector banks-Reference-Cited by-同舟云学术

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Performing in bank means performing emotional labor: A case of front‐line female service providers in public sector banks

Published:2020-09-02 Issue:1 Volume:22 Page:
ISSN:1472-3891
Container-title:Journal of Public Affairs
language:en
Short-container-title:Journal of Public Affairs

Author:

Hameed Filza¹,Anwar Muhammad Mudassar²,Bashir Tayyaba³,Qurrahtulain Khan⁴^ORCID,Iqbal Zafar¹^ORCID

Affiliation:

1. Department of Business Administration University of Kotli Azad Jammu and Kashmir Kotli Jammu and Kashmir Pakistan

2. Department of Commerce University of Kotli Azad Jammu and Kashmir Kotli Jammu and Kashmir Pakistan

3. Department of English University of Kotli Azad Jammu and Kashmir Kotli Jammu and Kashmir Pakistan

4. Department of Public Administration University of Kotli AJK Kotli Jammu and Kashmir Pakistan

Publisher

Wiley

Subject

Political Science and International Relations,Public Administration

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/pa.2344

Reference74 articles.

1. Combined Effects of Perceived Politics and Psychological Capital on Job Satisfaction, Turnover Intentions, and Performance

2. Structural equation modeling in practice: A review and recommended two-step approach.

3. Emotional Labor in Service Roles: The Influence of Identity

4. Diversity and Emotion: The New Frontiers in Organizational Behavior Research

5. Associations of personality and emotional intelligence with display rule perceptions and emotional labour

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1. The Impact of Firefighters’ Emotional Labor on Job Performance: The Moderating Effects of Transactional and Transformational Leadership;Fire;2024-08-20

2. The moderating effects of perceived social worth and organizational virtuousness on the relationship between emotional labor, precarious work, and organizational commitment among ASHA workers in India;Acta Psychologica;2024-08

3. A brief insight on knowledge about Viral Hepatitis in Pregnancy among clinicians;INDAN J COMMUNITY HE;2021

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