Characterizing, measuring, and managing transit service quality

Author:

Barabino Benedetto1,Di Francesco Massimo2

Affiliation:

1. Technomobility S.r.l.; Cagliari Italy

2. Department of Mathematics and Computer Science; University of Cagliari; Cagliari Italy

Publisher

Wiley

Subject

Strategy and Management,Computer Science Applications,Mechanical Engineering,Economics and Econometrics,Automotive Engineering

Reference57 articles.

1. Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services;Kuo;Journal of Advanced Transportation,2013

2. The quality of service desired by public transport users;dell'Olio;Transport Policy,2011

3. Hensher DA Houghton E Performance Based Contracts 2004

4. Factors affecting European privatisation and deregulation policies in local public transport: the evidence from Scandinavia;Andersen;Transportation Research Part A,1992

5. Carlquist E Incentive Contracts in Norwegian Local Public Transport: The Hordaland Model, Paper Presented at the 7th International Conference on Competition and Ownership in Land Passenger Transport 2001

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