Bayesian analysis of queues with impatient customers: Applications to call centers
Author:
Publisher
Wiley
Subject
Management Science and Operations Research,Ocean Engineering,Modeling and Simulation
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/nav.21499/fullpdf
Reference36 articles.
1. Call center arrival modeling: A Bayesian state-space approach;Aktekin;Nav Res Logist,2011
2. Bayesian inference in markovian queues;Armero;Queuing Syst,1994
3. Prior assessment for prediction in queues;Armero;Statistician,1994a
4. Bayesian prediction in M/M/1 queues;Armero;Queuing Syst,1994b
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