Call center arrival modeling: A Bayesian state-space approach
Author:
Publisher
Wiley
Subject
Management Science and Operations Research,Ocean Engineering,Modeling and Simulation
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/nav.20436/fullpdf
Reference14 articles.
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3. Statistical analysis of a telephone call center: A queueing-science perspective;Brown;J Am Stat Assoc,2005
4. Telephone call centers: Tutorial, review and research prospects;Gans;Manuf Service Oper Manage,2003
5. Managing uncertainty in call centers using Poisson mixtures;Jongbloed;Appl Stoch Models Bus Ind,2001
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