Reports, requests, and recipient design: The management of patron queries in online reference chats-Reference-Cited by-同舟云学术

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Reports, requests, and recipient design: The management of patron queries in online reference chats

Published:2008-12 Issue:14 Volume:59 Page:2268-2283
ISSN:1532-2882
Container-title:Journal of the American Society for Information Science and Technology
language:en
Short-container-title:J. Am. Soc. Inf. Sci.

Author:

Epperson Terrence W.,Zemel Alan

Publisher

Wiley

Subject

Artificial Intelligence,Computer Networks and Communications,Human-Computer Interaction,Information Systems,Software

Reference80 articles.

1. Retrieved July 29, 2008, from http://www.ala.org/ala/acrl/acrlstandards/standards.pdf

2. Phenomenology and information studies;Budd;Journal of Documentation,2005

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1. Language style matching as a measure of librarian/patron engagement in email reference transactions;The Journal of Academic Librarianship;2019-11

2. Interactional competence in L2 text-chat interactions: First-idea proffering in task openings;Journal of Pragmatics;2019-04

3. Knowledge creation and play;Journal of Documentation;2017-10-04

4. “Here's the link”: Hyperlinking in service-focused chat interaction;Journal of Pragmatics;2017-07

5. Texts as actions: Requests in online chats between reference librarians and library patrons;Journal of the Association for Information Science and Technology;2017-05-28

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