1. & (1995). The boundaryless organization: Breaking the chains of corporate structure. San Francisco Jossey Bass
2. Improving the quality of services marketing: Service (Re) design is the critical link
3. (1995). Conflict and contradiction in corporate values. Paper presented to the Oxford Conference on Values in Business. Oxford University, Oxford, England.
4. & (1997). Trends in human resource competencies. Third Conference on Human Resource Competencies. University of Michigan School of Business, Ann Arbor, Michigan.