Addressing Differences Between Inbound and Outbound Agents for Effective Call Center Management-Reference-Cited by-同舟云学术

Addressing Differences Between Inbound and Outbound Agents for Effective Call Center Management

Published:2016-10-18 Issue:1 Volume:36 Page:70-86
ISSN:1932-2054
Container-title:Global Business and Organizational Excellence
language:en
Short-container-title:Global Business and Organizational Excellence

Author:

Echchakoui SaÏD

Publisher

Wiley

Subject

Organizational Behavior and Human Resource Management,Business and International Management

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1002/joe.21757/fullpdf

Reference79 articles.

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