Exploring the customer's intention to switch firms: The role of customer-related antecedents
Author:
Affiliation:
1. University of Seville
Publisher
Wiley
Subject
Marketing,Applied Psychology
Reference77 articles.
1. Beautiful exit: How to leave your business partner;Alajoutsijärvi;European Journal of Marketing,2000
2. Islamic banks contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia;Amin;International Journal of Bank Marketing,2013
3. Personality antecedents of customer citizenship behaviors in online shopping situations;Anaza;Psychology & Marketing,2014
4. Encounter-based antecedents of e-customer citizenship behaviors;Anaza;Journal of Services Marketing,2013
5. The mediating effect of satisfaction on consumers’ switching intention;Antón;Psychology & Marketing,2007
Cited by 18 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Beyond Convenience: Understanding E-Service Quality Role In Fostering E-Customer Satisfaction And Loyalty;Jurnal Manajemen;2024-06-13
2. Mediating Role of Customer Relationship Quality between the Customer Value Co-creation Behavior and Customer Loyalty;European Journal of Business and Management Research;2024-03-15
3. THE EVOLUTION OF CUSTOMER CITIZIENSHIP BEHAVIOR RESEARCH: SYSTEMATIC REVIEW AND BIBLIOMETRIC ANALYSIS;Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi;2023-11-21
4. Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels;Journal of Hospitality Marketing & Management;2023-10-08
5. A roadmap focused on customer citizenship behavior for fast-food restaurants during COVID-19;International Hospitality Review;2023-07-17
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3