A conversation analytic study of actual and potential problems in communication in library chat reference interactions-Reference-Cited by-同舟云学术

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A conversation analytic study of actual and potential problems in communication in library chat reference interactions

Published:2012-09-10 Issue:10 Volume:63 Page:2006-2019
ISSN:1532-2882
Container-title:Journal of the American Society for Information Science and Technology
language:en
Short-container-title:J Am Soc Inf Sci Tec

Author:

Koshik Irene¹,Okazawa Hiromi²

Affiliation:

1. University of Illinois at Urbana-Champaign; Department of Linguistics; 4080 FLB, 707 South Mathews Ave.; Urbana; IL; 61801

2. Wilsonville Public Library; 8200 SW Wilsonville Road; Wilsonville; OR; 97070

Publisher

Wiley

Subject

Artificial Intelligence,Computer Networks and Communications,Human-Computer Interaction,Information Systems,Software

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1002/asi.22677/fullpdf

Reference24 articles.

1. Meaning in interaction: The case of “actually.”;Clift;Language,2001

2. Reports, requests, and recipient design: The management of patron queries in online reference chats;Epperson;Journal of the American Society for Information Science and Technology,2008

3. Communication strategies for instant messaging and chat reference services;Fagan;The Reference Librarian,2002

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2. “Can I have the scan on Tuesday?” User repair in interaction with a task-oriented chatbot and the question of communication skills for AI;Journal of Pragmatics;2023-01

3. The Nature of Virtual Leader-Member Communication and Attributes of Virtual Leader-Member Relationship: Research Note for Methodological Triangulation;Digital Economy Post COVID-19 Era;2023

4. ‘I’m actually shocked of how rude you are!’ Communication challenges in webchat-based customer service;Discourse & Communication;2022-11-18

5. design of a webchat assessment framework for contact centres in Asia;Sociolinguistic Studies;2022-04-27

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