A case study on the change of customer satisfaction caused by outsourcing ticket sales-Reference-Cited by-同舟云学术

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A case study on the change of customer satisfaction caused by outsourcing ticket sales

Published:2011-01-20 Issue:3 Volume:45 Page:196-206
ISSN:0197-6729
Container-title:Journal of Advanced Transportation
language:en
Short-container-title:J. Adv. Transp.

Author:

Ahn Seungbum,Kim Chansung,Park Dongjoo,Choo Sangho,Choi Jaisung

Publisher

Wiley

Subject

Strategy and Management,Computer Science Applications,Mechanical Engineering,Economics and Econometrics,Automotive Engineering

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1002/atr.165/fullpdf

Reference11 articles.

1. SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality;Parasuraman;Journal of Retailing,1988

2. What does product quality really mean;Garvin;Sloan Management Review,1984

3. The Boeing Company 1990 Guide to Total Quality

4. Customer service in public administration;Wagenheim;Public Administration Review,1991

5. Linking service quality, customer satisfaction and behavioral intention;Woodside;Journal of Health Care Marketing,1989

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. An examination of the effects of outsourcing ticket sales force management;International Journal of Sports Marketing and Sponsorship;2020-04-14

2. Performance Assessment of Local Mobility Policy-Making Administrations Using the Principles of Total Quality Management in Flanders, Belgium: Expounding the Decision-Making Processes;International Journal of Sustainable Transportation;2013-06

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