Do not put the blame on me: Asymmetric responses to service outcome with autonomous vehicles versus human agents
Author:
Affiliation:
1. Department of Business and Management LUISS Guido Carli University Rome Italy
2. Department of Economics and Management G. D'Annunzio University Pescara Italy
3. Department of Physiology National Research Council Pisa Italy
Publisher
Wiley
Subject
Applied Psychology,Social Psychology
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/cb.2096
Reference57 articles.
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2. Blaming humans in autonomous vehicle accidents: Shared responsibility across levels of automation;Awad E.;arXiv,2018
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5. Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
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