Analyzing the corporate social responsibility perception from customer relationship quality perspective. An application to the retail banking sector
Author:
Affiliation:
1. ICD Business School, LaRA Paris France
2. Léonard de Vinci Pôle Universitaire, Research Center Paris La Défense France
3. EM Normandie Business School Paris France
Publisher
Wiley
Subject
Management, Monitoring, Policy and Law,Strategy and Management,Development
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/csr.2301
Reference80 articles.
1. Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter
2. AI-based chatbots in customer service and their effects on user compliance
3. What We Know and Don’t Know About Corporate Social Responsibility
4. Does corporate social responsibility really increase customer relationship quality? A meta-analytic review
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