A conceptual framework and open research questions for chat-based reference service

Author:

Pomerantz Jeffrey

Publisher

Wiley

Subject

Artificial Intelligence,Computer Networks and Communications,Human-Computer Interaction,Information Systems,Software

Reference120 articles.

1. , & (2000, October). Remote reference services at the North Carolina State University libraries. Paper presented at the Virtual Reference Desk Second Annual Digital Reference Conference: Facets of Digital Reference, Seattle.

2. Retrieved March 5, 2004, from http://www.vrd.org/conferences/VRD2000/proceedings/boyer-anderson-ciccone12-14.shtml

3. Managing Data Collection for Real-Time Reference

4. ASK FOR INFORMATION RETRIEVAL: PART I. BACKGROUND AND THEORY

5. , & (2001). Statistics and performance measures for public library networked services. Chicago: American Library Association.

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