Factors influencing users' adoption and use of conversational agents: A systematic review-Reference-Cited by-同舟云学术

Factors influencing users' adoption and use of conversational agents: A systematic review

Published:2021-04-08 Issue:7 Volume:38 Page:1031-1051
ISSN:0742-6046
Container-title:Psychology & Marketing
language:en
Short-container-title:Psychology & Marketing

Author:

Ling Erin Chao¹^ORCID,Tussyadiah Iis²^ORCID,Tuomi Aarni³^ORCID,Stienmetz Jason⁴^ORCID,Ioannou Athina²^ORCID

Affiliation:

1. Department of Logistics, Marketing, Hospitality, and Analytics, Huddersfield Business School University of Huddersfield Huddersfield UK

2. School of Hospitality and Tourism Management University of Surrey Guildford UK

3. Hospitality Business Competence Area Haaga‐Helia University of Applied Sciences Helsinki Finland

4. Department of Tourism and Service Management MODUL University Vienna Vienna Austria

Publisher

Wiley

Subject

Marketing,Applied Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21491

Reference69 articles.

1. A Tablet Based Embodied Conversational Agent to Promote Smoking Cessation among Veterans: A Feasibility Study

2. From Intentions to Actions: A Theory of Planned Behavior

3. Emotional Conservatism: The Basis of Social Behavior?

4. Akhtar M. Neidhardt J. &Werthner H.(2019). The Potential of Chatbots: Analysis of Chatbot Conversations. In2019 IEEE 21st Conference on Business Informatics (CBI)(Vol. 1 pp. 397‐404). IEEE.

5. Alger K.(2018). To Bot or not? The rise of AI chatbots in business. Forbes.https://www.forbes.com/sites/delltechnologies/2018/12/13/to-bot-or-not-the-rise-of-ai-chatbots-in-business/#52cc0049375d. Accessed 13 December 2019.

Cited by 88 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Lower than expected but still willing to use: User acceptance toward current intelligent conversational agents;Information & Management;2024-12

2. Enhancing User Acceptance of an AI Agent’s Recommendation in Information-Sharing Environments;Applied Sciences;2024-09-04

3. A bibliometric analysis of the application of AI chatbots in language learning contexts;Quality & Quantity;2024-08-20

4. Acceptance of or resistance to facial recognition payment: A systematic review;Journal of Consumer Behaviour;2024-08

5. Automated Communication’s Impact on Strategic Communication: Implications from a Systematic Review;International Journal of Strategic Communication;2024-07-30