The Impact of Innovative Technology on the Quality Assurance at Higher Education Institutions in Developing Countries: A Case Study of Jordan

Abstract

Quality assurance consider as one of the most important concerns in higher education institutions, which may influence the overall rank of universities. Innovation technology may play an important role in improving such quality of higher education institutions. Innovation technology provides several benefits, which are seen immediately, for instant, allowing students to share information easily and to discover new experiences within the education system. This study aims to find out the key factors of innovative technology affecting the quality assurance at higher education institutions in Jordan. By adopting the diffusion of innovation theory, this study sheds light on several factors that extended from this theory. Fieldwork including five universities in Jordan was conducted to specify the actual technological factors that may influence quality assurance at higher education institutions. An interpretive paradigm using triangulation methods was applied to collect data, conducting sixteen semi-structured interviews with major stakeholders in Jordanian universities, including professors, university vice-chancellors, IT managers, heads of departments, and deans of schools. The researchers also held two focus groups and distributed 232 surveys to Jordanian students.