The Importance of Cognitive and Mental Factors on Prediction of Job Performance in Chinese High-Speed Railway Dispatchers

Abstract

High-speed railway (HSR) transportation poses a serious challenge to dispatchers, whose job performance plays a critical role for the safety and efficiency of the transportation system. This study examined the relationship between cognitive and mental factors and job performance among Chinese high-speed railway dispatchers and established a predictive model for the job performance of dispatchers. Cognitive abilities involved in train dispatching including working memory and multiobject tracking and potential related mental factors including depression, anxiety, perceived stress, and social support were examined. Job performances were measured by both subjective and objective indicators, i.e., the overall evaluation by supervisors and the delay time by dispatching simulator. Stepwise regression results showed that both cognitive abilities and 2 mental factors (depression and perceived stress) have strong relations with job performance, and tremendous distinction between groups of good and poor performance of HSR dispatchers is revealed. The predictive model accounted for 91% of the overall variance in objective performance indicator and has 96% distinguished accuracy of good and poor groups. These findings imply that cognitive and mental factors should be of great concern to the current practice of Chinese HSR dispatcher selection and management.