Quality systems implementation in Welsh small- to medium-sized enterprises: A global comparison and a model for change

Abstract

This paper initially investigates the rate of development and subsequent implementation of structured quality management systems (e.g. ISO 9000, EFQM, etc.) within small- to medium-sized enterprises (SMEs) in South Wales. While the effective implementation of quality systems in SMEs is seen as a major priority to the supply chain and quality professionals alike [1], the implementation of formal quality systems within SMEs in South Wales is still very low. The common reasons of high cost, high effort and limited effectiveness are given by SMEs for the poor implementation rate, but a wider set of arguments that go beyond these issues are presented. This naturally raises the question as to whether it is at all possible to implement such formal systems within SMEs, or whether there is a need to develop an effective model specifically for small-to-medium manufacturing enterprises. The findings from a survey of some 500 manufacturing-based SMEs in South Wales are used alongside comparative studies conducted by academics in the United States, Sweden, Australia and New Zealand into SME activities in order to provide a broader explanation for the poor implementation level of quality management systems. The paper then goes on to developing a conceptual framework for the development of a specific SME quality model.